Cancellation policy

Right of withdrawal & Satisfaction guarantee

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period begins on the day on which you receive the goods. You or a third party designated by you have received the goods.

To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g. by e-mail) that you wish to withdraw from this contract.

Consequences of the revocation
If you cancel this contract, we will reimburse all payments received for the returned items (including delivery costs, excluding any additional costs resulting from your choice of a delivery method other than our standard delivery option) without undue delay and at the latest within 14 working days from the day on which the goods were received by us.

You bear the direct costs of returning the goods. Returns must be made exclusively via DHL. You are only liable for any diminished value of the goods if this is due to handling of the goods beyond what is necessary to ascertain their nature, characteristics, and functioning.

To exercise your right of withdrawal, you must inform us

by means of a clear declaration (z.B. You must inform us of your decision to withdraw from this contract (e.g., by letter sent by post, fax or e-mail). You can use the attached model withdrawal form, but this is not obligatory.

Satisfaction guarantee (voluntary service)

In addition to your statutory right of withdrawal, we offer you a 30-day satisfaction guarantee on all perfumes.

The warranty applies maximum twice per order. Perfumes that have already been exchanged can also be exchanged again.

Your options

• Exchange: Exchange the returned perfume for another of your choice.

• Refund: We will refund you the purchase price for the returned perfume.

• Store Credit: You will receive the value of the perfume as credit for our shop. plus 10% extra.

Simply fill out our form and include it with your return.

Conditions for return

• Return shipping only via DHL

• Return shipping costs The customer bears

• Fragrance must be in perfect condition (at least 90% fill level, undamaged bottle, clean label)

• The form fully completed enclose

• Maximum two perfumes per order

After reviewing the return, we will send you the new perfume or issue a refund/store credit within [timeframe]. 14 working days. We will take care of sending a replacement perfume.

Special features of promotional offers

3-for-2 offer:

• Return all 3 products: full purchase price will be refunded.

• Return 2 products: Refund for 1 product

• 1 product returned: no refund

4-for-2 offer:

• 1 product returned: no refund

• Return 2 products: Refund for 1 product, order becomes a 3-for-2 offer

• Return 3 products: Refund for 1 product, regular single purchase remains valid

• Returned all 4 products: Refund for 2 products

5-for-3 offer:

• 1 product returned: no refund

• Return 2 products: Refund for 1 product, order becomes a 3-for-2 offer

• Return 3 products: Refund for 1 product

• Returned 4 products: Refund for 2 products

• Return all 5 products: Refund for 3 products

Here's how to redeem your store credit:

1. Log in: Make sure you are logged into your customer account at checkout. If you don't already have an account: simply create one using the same email address you used for your order.

2. Add perfumes to your shopping cart: Choose your new favorite fragrances and add them to your shopping cart.

3. Apply Store Credit: Your balance will automatically appear as a payment method at checkout. You can use the entire amount at once, or, if your purchase is more expensive, simply pay the remainder with another payment method.

4. Done. Confirm your order, the credit will be automatically applied – that's all there is to it.

A quick reminder: The extra 10% discount means you now get more than the original purchase price. Perfect for trying something new.

Consequences of revocation

If you cancel this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and at the latest within 14 days from the day on which we received your cancellation notice.
We will use the same payment method for the refund that you used for the original transaction, unless explicitly agreed otherwise. You will not incur any additional costs.

We may refuse to refund you until we have received the goods back or you have provided proof that you have returned them, whichever is the earliest. earlier.

You must return or hand over the goods to us without undue delay, but no later than 14 days from the day on which you informed us of your withdrawal.
The deadline is met if you send the goods before the 14 days have expired.

You are responsible for the direct costs of the return shipment.

Important information regarding returns for opened packages

If you order a package and You have already opened, is a Unfortunately, a normal cancellation is no longer possible.. In this case, everything runs through our Satisfaction guarantee continue. This way you are still protected and can get a suitable solution.

End of the cancellation policy

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§7 Cancellation form

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

(*) Delete as appropriate.